FAQ and Support

General

All of our ads are listed by private owners and not by real estate agencies. Properties are inspected by our experienced representatives, and if our quality requirements are satisfied, the property is able to be listed on our online portal.
You can get in touch with us via our live chat support, by e-mail at support@zappyrent.com, via our Facebook or Instagram channels, or by telephone at +39 02 9475 7531.
Zappyrent charges a service fee equal to 50% of the first month’s rent if your booking request is accepted.
If you are a student at Politecnico di Milano, you are eligible for a 50% discount on our service fee.
Zappyrent currently operates in Milan, Rome, Bologna, Florence, Turin, Verona and Catania.
Zappyrent is an online rental platform, not a real estate agency. Therefore we have no operation centers available to receive visits.

Visits

The ability to visit a property is indicated with an option on its property listing. If not indicated, it is unfortunately not possible to arrange an appointment. If indicated, visits can be managed either on-site or via video call. Alternatively, you can visit through our virtual tours.

Payments

Payment of rental fees is handled entirely by Zappyrent, safely and quickly. In the case of bills indicated as "consumption," these are not included in the rent fee and are to be paid directly to the landlord.
Zappyrent accepts credit card, bank debit card, prepaid card, bank transfer and PayPal.
No surprise fees and no hidden commissions. All bills are indicated in the contract.
The indicated price includes monthly rent and utilities (water, gas, electricity, internet, garbage tax and condominium fees). When indicated as "consumption," those fees are calculated monthly depending on your usage and are not included in the rental fee.

Bookings

Yes, a regular contract is drawn up and registered within the Italian revenues agency (Agenzia delle entrate).
Unfortunately it is not possible to get in touch directly before your reservation is confirmed. If you need clarification, please reach out to our support team, and they will be glad to assist you.
The security deposit is automatically charged after key collection upon check-in. It will be refunded once you have left the property. Reimbursement may take up to 10 business days depending on your bank.
Your contract is issued within 48 hours before your arrival.
You will receive a link via e-mail in which you will be able to view and sign your contract online.
It's very simple: Send a booking request by clicking the "Book Now" button on a listing, and the landlord will respond within 24 hours.
Of course. In such cases, we request that you provide a guarantor.